Return & Refund Policy
This Return and Refund Policy explains how MySocietyEntry handles cancellations, service reversals, and refund requests for subscriptions, onboarding charges, and related platform payments.
1. Scope of This Policy
MySocietyEntry is a software and service platform for residential communities. Because our offering is digital in nature, there is no physical product return process. This policy applies to subscription payments, onboarding charges, and other service-related fees collected through our platform.
2. Before Service Activation
If a payment is made and the subscribed service has not yet been activated, configured, or delivered, you may request a cancellation and refund. Refund eligibility will depend on whether implementation work, account provisioning, or dedicated support activity has already started.
3. Eligible Refund Cases
Refund requests may be considered in cases such as duplicate payment, incorrect billing amount, failed transaction with amount debited, or cancellation raised before service activation. If we are unable to provision the purchased service as promised, we may also approve a full or partial refund after review.
4. Non-Refundable Cases
Payments are generally non-refundable once the platform account has been activated, onboarding has been completed, or the subscribed billing cycle has started. Charges for completed setup work, custom configuration, training, taxes, and third-party processing fees may also be non-refundable where already incurred.
5. How to Request a Refund
To request a refund, please email support@mysocietyentry.com with your registered contact details, society name, payment reference, payment date, and the reason for the request. Submitting complete billing information helps us review the request faster and avoid delays.
6. Review and Processing Timeline
We review refund requests within a reasonable business timeframe. If a refund is approved, the amount will usually be processed back to the original payment method within 7 to 10 business days, subject to banking and payment gateway timelines.
Need help with a billing or refund request?
Share your payment reference and registered society details with our support team so we can review the request quickly.
Contact Billing Support